Privacy Policy

This Privacy Policy applies to Prevail Agency (also referred to as “Prevail Life Agency,” “we,” “us,” or “our”) and its SMS messaging program. It explains what information we collect, how we use it, and the choices you have when you visit our website, complete a form, speak with an agent, or receive text messages from us.

We may collect information you provide directly, such as your name, email address, mailing address, mobile phone number, date of birth, and information relevant to an insurance quote or application. We may also collect limited technical information such as browser type and pages visited.

When you provide your mobile phone number to Prevail Agency, you may be asked to consent to receive SMS/text messages. Consent may be obtained verbally, through a web form, or by text-based opt-in methods.

• Use: SMS may be used for appointment reminders, requested insurance information, follow-ups, application updates, policy updates, and customer service communications.
• No sharing for marketing: Mobile phone numbers and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
• Message frequency: Message frequency varies.
• Rates: Message and data rates may apply.
• Opt out: Reply STOP to any message to opt out of future SMS communications.
• Help: Reply HELP for assistance.
• No condition of purchase: Consent to receive SMS messages is not a condition of purchasing any goods or services.

We use information to respond to requests, provide quotes, service insurance applications and policies, communicate with you, meet legal and regulatory obligations, and improve our services.

We may share personal information with insurance carriers and service providers strictly as needed to process your request, and as required by law. We do not sell personal information. As stated above, mobile information and SMS consent are never shared with third parties or affiliates for their marketing or promotional purposes.

We use reasonable administrative, technical, and physical safeguards to protect personal information, and retain it only as long as necessary for the purposes described here or as required by law.

You may request access to, correction of, or deletion of your personal information, and you may opt out of SMS messages at any time by replying STOP. Contact us using the details below.

Questions about this Privacy Policy? Contact your Prevail Agency representative or the support channel provided to you.